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Georgia--Recent F&I graduate seeks management position

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Name: Robert Raper
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Date Posted: 07/24/2003


A high-energy, enthusiastic individual who excels in competitive environments seeks automotive F&I management position offering challenge, accountability, and opportunity for career advancement. Account Manager with proven ability to work independently, handle simultaneous projects, and meet deadlines. Strong relationship building, communication, motivation, and leadership abilities. Effective negotiating skills; persuasive, persistent, and resolute.


2001 to 2003 ERS, an iFLEET Company Roswell, GA
Commercial/Automotive Accounts Manager

Coordinated operational needs for new and existing Roadside Assistance programs through, Information Technology, Telecommunication, Call Center and Training Departments. Liaison between sales, supervisors, customer service agents and management. Investigated, resolved and responded to all customer and vendor issues for Roadside Assistance programs. Prepared detailed daily and quarterly client service reports. Monitored operational costs against actual program costs, insuring profitability objectives were consistently met.

2000 to 2001 iFLEET, Inc. Roswell, GA
Program Coordinator

Liaison between custom software application developers and program users. Identified, researched and coordinated resolution of user based issues. Determined initial and recurrent user training needs. With management team, established and prioritized future application enhancements. Provided feedback and coaching through QA process to integrate appropriate procedures into work processes.

1999 to 2000 iFLEET, Inc. Roswell, GA
Call Center Supervisor

Supervisor and case manager for Commercial Vehicle 24/7 Roadside Assistance call center. Recruited, supervised, trained, and scheduled commercial service agents for dispatching of Emergency Roadside Services. Conducted employee evaluations for performance incentive pay plan. Established goals and objectives, developed policies and procedures, and initiated and enhanced programs. Negotiated service rates and contracted providers nationwide for fleet maintenance program. Reviewed billing and authorized payment to service providers.

1998 to 1999 Perimeter Ford Atlanta, GA
Sales & Leasing Consultant

Negotiated automotive sales contracts and leases. Excellent rapport building, presentation, and closing skills. Worked effectively with customers -- identifying needs, selling products and services, and solving problems to assure satisfaction. Member of Top-20 Club, in recognition for outstanding sales across four company owned dealerships. Superior customer service, resulting in numerous letters of recognition.

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