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Florida--Territory Representative

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Name: Joseph Mangione
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Date Posted: 08/15/2003

Arcadia Pawn and Check Cashing, Arcadia, FL
August 2002 - July 2003Assistant Manager
.Responsible for the daily operation. Duties include: money ordering and banking, check cashing and pawn transactions, jewelry sales, inventory merchandising and pricing, purchasing and pawn defaults.

Xerox Corporation, St. Petersburg, FL
May 2001 – July 2002Account Credit Representative, Public Sector
.Consistently exceeded monthly resolution quota by 25-100%.
.Developed more efficient procedures, which led to being named group credit specialist.
.Daily activities included inbound/outbound calls to manage payments, tracking, proof-of-delivery, purchase orders, customer service and various other customer needs.

Ingram Micro, Williamsville, NY
September 1997 – April 2000Account Representative, Government Group*
.Multiple Triple-Crown award winner. Constantly hit sales quotas and other targets. President Club runner-up in sales force of 100 plus.
.Effectively managed 8 accounts with a $1.9 million monthly quota.
.Responsible for strategic and tactical planning, day-to-day account management, project management, order management, and all communications and correspondence specific to my accounts.
.Handled price negotiation, market share growth, profitability and productivity.
.Daily activities included inbound/outbound calls to manage sales, customer service, tracking, quotes/bids, probing and various vendor issues.

Business Development Group *
.Managed 35 accounts with a $500,000 monthly quota.
.Successfully prospected and developed new accounts.

Client/Server Direct, Inc., Williamsville, NY
June 1995 – September 1997Account Manager/Project Manager
.Responsible for all product sales, training services and technical support contracts for designated territory.
.Prospect and qualify for all new consulting opportunities to sales.
.Liaison between clients, including all reporting.
.Responsible for obtaining all project goals and objectives.

Master Craft Collision & Auto Sales, East Amherst, NY
May 1986 to April 2001Partner
.Operations Manager responsible for strategic planning of business.
.Manage company records including accounts payable and receivable.
.Responsible for all title work, state laws and DMV forms and procedures.
.Inventory management and control of all assessment, purchasing and appraisals.

* From 1986 to 1988 quadrupled gross income by starting auto sales division. Within 2 years averaged 150 cars sold per year.


State University of New York at Brockport May 1995
Bachelor of Arts Degree in International Studies
.Concentrations: International Business, World History and German
.Studied abroad in Heidelberg, Germany for one academic year
.Graduated with cumulative 3.42 GPA
.3 year collegiate wrestler

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