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Mississippi--Service Advisor or Warrany Administration

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Name: Donna Stephens
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Date Posted: 10/09/2003


11/99-1/00 Andalusia Ford, Trainer
I was responsible for organizing the service department office and training the service department office personnel. I provided technical support and completed all outstanding work in process.

1993-1999 Starkville Ford Lincoln Mercury, Service Advisor
I was responsible for flagging technicians hours for each repair, coding warranty work orders via UCS system, warranty administration of daily repairs, monthly work in process reports, resolving customer complaint contracts, explaining repair estimates, coordinating technician training, coordinating and assigning loaner vehicles, analyzing quality control monthly reports, retrieving voice mail, corresponding via e-mail, payroll for the service department, scheduling appointments, and conducting customer call check ups after repair.

1990-1993 A & R Foreign Auto, Office Manager
I was the sole office employee. I was responsible for accounts receivable and payable, payroll and customer service write up. I ordered and received parts daily.

Temp job Hi-Tech Cable, Purchasing Secretary
I prepared purchase orders per requisition and controlled the switchboard. I was also the company receptionist.
10/87-11/88 Deviney Construction Company, Office Clerk
I prepared payroll and billing, reviewed accounts payable and corresponded by short-wave radio. I read and filed job blue prints.

1986 Kosciusko Chancery Clerk Office, General Secretary
I completed the county office inventory and assisted with the review of homestead exemptions.


1986-1987 Business Administration, Holmes Jr. College,
Goodman, MS
1985Drafting, A.P. Fatheree Vocational School, Laurel MS
1985-1986 Graduate, Ethel High School, Ethel MS


I have the ability to use automotive service manuals and computer (SBDS, STARS, MORSIII Systems) typewriter, adding machine, switchboard, short wave radio, fax, copier and voice mail. I am a beginner with Microsoft office programs, Outlook, Works and Word. I have knowledge of auto parts and service. I have been trained with the ability to professionally resolve customer complaints. I have personal computer knowledge.

1994-1999 Certified Service Advisor
1997 Quality control class, Detroit MI
1996 Advanced warranty administration school, Jackson MS
1996 New model training school, Memphis TN
1996 Ride/Drive school, Memphis TN
1994 Warranty preparation school, Jackson MS

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