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Kansas--Customer Relations Manager

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Name: Roger Mort
Reply to Ad
Date Posted: 02/01/2004

Roger H. Mort
212 Baird
Kechi, Kansas 67067
Home Phone (316) 744.8081

OBJECTIVE: To secure a full time position with benefits and an opportunity to contribute in the areas of Sales, Customer Service, and Public Relations.

QUALIFICATIONS: People oriented, responsible, dependable, creative, positive individual. I am resourceful, persistent, quick to learn, and a risk taker. My career history emphasizes my abilities.

EDUCATION
Graduated High School, college prep courses
Hickman Mills, Missouri
42 Hours General Business, Metro Jr. College
Kansas City, Missouri
Total Quality Management
Sedgwick County Extension
Customer Relations Management
Ford Star University

EMPLOYMENT
2001-2003Customer Relations Manager, Rusty Eck Ford
Master Certified under Ford Blue Oval , Totally responsible for keeping Blue Oval certification with Ford. Developed follow up call system for sales and service customers and customer resolution process. Supervised QCP department to assure quality customer service.

1998-2001Account Executive, Rusty Eck Ford
Full responsibility for sales of towing equipment, medium and heavy duty trucks. Coordinated advertising promotions. Managed Department Web site.

1989-1998Supervisor Field Operations, HPSI Wichita, Kansas
Training of field personnel in operation of service programs. Brought in major new accounts, developed computer tracking log, and means of reporting results. Acted as trouble shooter for accounts and public relations representative.

1983-1989Senior Area Manager, Johnson Wax Household Products, Racine WI.
Supervised and trained sales personnel for distributors statewide.Instituted computerized program to determine placement of effective advertising.

1974-1983 Account Representative / Training Manager, Lever Brothers Industrial New York, New York.
Supervised production of 8 sales representatives, training of new sales personnel and assignment of and follow up of accounts.

REFERENCES:
Available on request

PERSONAL:
I enjoy many family oriented activities such as bowling, fishing, camping, listening to music and contra dancing.
I am an Eagle Scout currently involved in board of reviews for Eagle
Scouting.
I am also a licensed Auctioneer and plan to pursue more of this activity as time allows.
Kechi City Councilman and President of Council, Chairman of United Methodist Church Council.
Active in Kechi Fair Committee and Economic Development

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