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Michigan--FLEET SUPPORT MANAGER WANTED

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Name: Denise Albright
Reply to Ad
Date Posted: 02/14/2004

SEND RESUME VIA EMAIL TO: ALBRIGHT_CONSULTING@MSN.COM

CLIENT HEADQUARTERED IN CHICAGO SUBURB IS SEEKING:

POSITION DESCRIPTION
¡§AFTERMARKET SALES (PARTS AND SERVICE)¡¨
IDENTIFYING INFORMATION
Job Title Fleet Support Manager To Service Great Lakes Area (Indiana, Ohio and Michigan- can reside in any of these states)
Department Fleet Support Group
Incumbent Various Field Sales Engineers and District Managers (SP)
JOB SUMMARY
Is the primary customer-facing contact for tour, charter, and small transit customers. Lowers the cost of operating branded coaches through integrated parts purchasing recommendations and technical support. Manages assigned territory to increase market share and drive customer satisfaction and loyalty.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES% ofTimeCritical
1.Manages parts sales process with customers and internal organization. Increases the company¡¦s share of parts purchased by new and current accounts. 50ƒß
2.Serves as the liaison between coach owner internal organization to resolve issues, complaints, and service problems 30ƒß
3.Makes warranty approval recommendations 10ƒß
4.Analyze customer¡¦s operations to optimize selection of appropriate parts and stocking levels and develop and implement plans to convert customers from competing brands of both coaches and parts. 10ƒß
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SKILLS/KNOWLEDGE REQUIRED:
Academic:Minimum High School or technical/trade equivalent
Preferred: BA/BS

Professional
Associations: Local or regional bus and maintenance organizations

Experience:Minimum: 3-5 years field customer service or sales
Preferred: Experienced bus/coach sales and service
account management
Other:CDL desirable, laptop diagnostics, technical or engineering
aptitude
Attributes:

To meet ISO requirements the incumbent must have the credentials for the position in which they hold.

SUPERVISION/DIRECTION RECEIVED
Majority of work will be self directed. Reports to Region Manager.

WORK DIRECTION OF OTHERS
N/A

AUTHORITY EXERCISED

Decisions/Actions TakenDecisions/Actions Recommended
1.Parts sales direct to customers1. Warranty decisions
2.Recommend and sell maintenance agreements2.Communicate stocking/pricing opportunities.
3.Coordinate service delivery with service centers3. Drive customer satisfaction.

MAJOR CONTACTS

Major Internal ContactsMajor External Contacts
1. CSM/GM at Service Centers1. Coach and Transit operators
2. Region Manager2. Coach and Transit operators (running others makes/brands)
3. Fleet Support Director3. Service locations of CAT or other OEM vendors.

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