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Name: Theresa A. Perry|
Reply to Ad
Date Posted: 05/26/2004
|EXPERIENCE:1/2001 - Present |
Rental Service Corporation
Sr Credit Analyst
Responsible for evaluating new customers, establishing and monitoring credit limits, researching account activity and resolving past due accounts through extensive contact with customers. Responsible for improving cash flow and minimizing bad debt write-offs. Handle accounts that present a moderate to substantial financial risk. Decision-making is mainly non-routine, driven by multiple variables. Select delinquent accounts for collection efforts. Evaluate customer records and recommend that account be held and/or suspended, credit limit reduced or extended, or collection attempted based on payment history, financial risk, or other information. Cash applications, reconciling, maintain good customer relations and service. Communicate with internal and external customers for resolution of account issues. Comply with corporate and regional policies and procedures. Demonstrate orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner. Promote a team environment and where required, train and/or lead Credit Analyst in the performance of their duties.
9/2000 - 1/2001
To collect accounts that are delinquent up to 190 days on Mobile Homes Mortgages, mail out weekly Default letters, Extensions, and Legal Action. Build a relationship with the consumer to cure the delinquency within a reasonable time frame.
10/1999 - 7/2000
Senior Account Representative
To assist the Account Service Center in achieving delinquency and default goals by resolving a variety of problem accounts such as Insurance issues, Extensions, Default Transfer of Equity, Tax issues, Payoffs, charge offs. Through the strategic use if phone interaction, computer applications and other processes. Manage databases to help track and follow-up on assigned accounts. To collect accounts that are delinquent up to 60 days on Mobile Homes Mortgages, mail out weekly Default letters, Extensions, and Legal Action. Build a relationship with the consumer to cure the delinquency within a reasonable time frame.
6/1998 - 9/1999
Arcadia Capital Company
Collector, Customer Service
To collect accounts that are delinquent up to 60 days on Automobile payments. Greet consumers, post payments, process and verify auto insurance information, update repossession inventory, mail out by-weekly Default letter's, word processing, quote payoffs, credit rating's, answer phones, filing, faxing, sort/distribute mail, order/maintain office supplies, equipment and inventory, assist in all other departments throughout the office as needed.
11/1997 - 6/1998
Mercury Finance Company
Collector, Customer Service
To collect accounts that are delinquent up to 30 days on Automobile payments. Greet consumers, post payments, quote payoffs, credit investigating, funding, close consumer loans, keep monthly logs, filing, faxing, answer phones, sort/distribute mail, make nightly deposits.
6/1997 - 11/1997
Quincy Street Corporation
Greet consumers and suppliers, typing, filing, answer phones, travel arrangements, on line Fed-Ex and UPS deliveries, mail-outs, sort/distribute mail, order/maintain office supplies, equipment, kitchen and inventory, organize/maintain libraries for software and reference material, assist in all other departments throughout the office as needed.
5/1996 - 6/1997
Arizona Tents & Events
Assist in all areas of administration and sales, answer phones, filing, faxing, copies, errands, obtain City Permits, coordinate material for orders and special projects, contact clientele for new business, order/maintain office supplies, equipment and inventory, assist in all other departments throughout the office as needed.
Glendale Community College
SKILLS:Effective risk assessment, problem solving, leadership and decision-making skills, and strong interpersonal and communications skills (both oral and written). PC skills, and experience with Microsoft Word, Excel, and other desktop programs and mainframe applications.
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