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Date Posted: 07/18/2004


Wlliam J. (Billy) Watt
10518 Bandera Drive
Corpus Christi, Texas
361-815-0348 CELL

I have 19 years experience as service manager and service advisor.
I have a long list of Ford service management, service advisor, warranty administrator and customer relation’s manager training. I have proved myself as a hardworking dedicated, competent and honest employee in every job I’ve held. My reputation for excelling in everything I do can be verified with any and all past employers.
Service departments I have supervised have always been profitable, never been involved in a factory audit, and have had high “CSI” scores, winning many Customer Service awards. Please feel free to contact Bob Lacy Sr. or Bob Lacy Jr. for verification.

I am have worked with ADP 2000, Elite and Alliance, also DDS computer systems

I am currently Ford Master Certified in all the following positions:
Service Manager
Service Advisor
Customer Relations Manager
Warranty Administrator
Body Shop Manager

I have extensive Ford training since 1985:Both in management, customer relations and technical.

My many years of management, experience and training have taught me to Plan, Monitor, Track, Execute and Complete assigned tasks.
I try to lead by example and get along well with fellow employees and subordinates.

Currently working as Service Advisor

Mar. 1, 1984-Feb. 4, 2002
Service Manager
Bob Lacy Ford, 3680 U.S. Highway 77, Corpus Christi, Texas, 78410
Worked for Bob Lacy Sr. and Jr. in Robstown and made the move to the new location at the above address for a total of 18 years of service until the business was sold to Access Ford.
Performed as Service Manager in Robstown and as Parts and Service Director after the move to the Corpus Christi location. I was also consulted by the Lacy’s on the design of the new service department and purchased service equipment for the new location.

Masonic Lodge--Independence Lodge #1337-Corpus Christi, Texas

Awards and Recognition
Ford Certified Engine Master-1995 received Engine Master Trophy
Two time “Silver Medallion Manager Award winner 1985 and 1990
Three time “Comprehensive Training Program testing award winner
1991-”Houston District Winner”-- trip to Acapulco, Mexico
1993- “Top Engine Specialty” winner --Fantasy Cruise to the Bahamas
1995- “Grand Prize” winner --Norwegian Cruise Line “Mexico Cruise”
Member of the Coastal Bend Parts and Service Club and frequently served as an officer of the club
Plus numerous other awards of achievement

Bob Lacy Sr. Copus Christi, Texas 78410 361-387-6691

Bob Lacy Jr.
Corpus Christi, Texas 78410 361-241-5229

Deleen Misell-Stiteley
Corpus Christi, Texas 78413
361-993-0290 361-698-3414 wk.

Bob Hartman

Al DiFalco Ford Technical Support Operations Manager
281-788-0908 Wes Malik Ford Field Service Engineer 210-269-9065

Greg Decker
Ford Dealer Operations Manager

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