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North Carolina--Seeking Unlimited Income
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Name: Pamela Shaw Reply to Ad Date Posted: 07/22/2004 |
| Pamela J. Shaw 7712 Leisure Lane Huntersville, NC 28078 E-mail: pamelaj7712@aol.com Objective Seeking a challenging position with a progressive organization offering opportunity for growth and advancement. Major Accomplishments Increased company revenue by consistently meeting sales goals. Sales representative remained in the top ten percent of the sales force. Received numerous awards for no data entry errors. Implemented service recovery guidelines for all customer service departments within the company. Designed and implemented the 5 year mission statement for Allstate Insurance Company (Charlotte N.C. office) Actively participated in fund raising for the United Way. Developed excellent communication skills. Experience Clarke American Check Printing Company, Charlotte N.C. (11/01 -present) Customer Service Representative Inbound Call Center, primary contact for financial employees. Processing check orders per financial institutions guidelines and recommending appropriate products based on financial customers needs. Accounting procedures maintained accuracy consistently. Client base over 100 different financial institutions. Allstate Insurance Company, Charlotte N.C. (03/94 - 03/03) Customer Service Representative Received inbound calls from Allstate customers, claimants, medical personnel and legal offices in reference to insurance losses. Claim report documentation, investigative processes imputing information into computer system using windows environment. New employee mentor and trainer for new hires (2002) Remained active in company storm trooper program, always available on call should a catastrophe occur anywhere in the U.S. Finalized all necessary repair arrangements using empathy and excellent service recovery skills. Liberty Life Insurance Company, Smithfield N.C. (01/91 - 03/93) Insurance Agent Licensed in the State of North Carolina – sales and service. Prior employment: Just a note. Owner of retail establishment (5 years) Front- end manager of the Army and Air Force exchange services. (8 years) purchasing agent – safety supply distributor (3 years) Education High School - Eastern Wayne High School Goldsboro N.C. graduate Wayne Community College - business Central Piedmont – Insurance Insurance Institute of North Carolina – agents license and have completed nat |
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