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North Carolina--Seeking Unlimited Income

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Name: Pamela Shaw
Reply to Ad
Date Posted: 07/22/2004

Pamela J. Shaw
7712 Leisure Lane
Huntersville, NC 28078


Seeking a challenging position with a
progressive organization offering
opportunity for growth and advancement.

Major Accomplishments

Increased company revenue by
consistently meeting sales goals.
Sales representative remained in the top
ten percent of the sales force.
Received numerous awards for no data
entry errors.
Implemented service recovery guidelines
for all customer service departments
within the company.
Designed and implemented the 5 year
mission statement for Allstate Insurance
Company (Charlotte N.C. office)
Actively participated in fund raising
for the United Way.
Developed excellent communication


Clarke American Check Printing Company,
Charlotte N.C. (11/01 -present)
Customer Service Representative
Inbound Call Center, primary contact for
financial employees.
Processing check orders per financial
institutions guidelines and recommending
appropriate products based on financial
customers needs.
Accounting procedures maintained
accuracy consistently.
Client base over 100 different financial

Allstate Insurance Company, Charlotte
N.C. (03/94 - 03/03)
Customer Service Representative
Received inbound calls from Allstate
customers, claimants, medical personnel
and legal offices in reference to
insurance losses.
Claim report documentation,
investigative processes imputing
information into computer system using
windows environment.
New employee mentor and trainer for new
hires (2002)
Remained active in company storm trooper
program, always available on call should
a catastrophe occur anywhere in the U.S.
Finalized all necessary repair
arrangements using empathy and excellent
service recovery skills.

Liberty Life Insurance Company,
Smithfield N.C. (01/91 - 03/93)
Insurance Agent Licensed in the State of
North Carolina – sales and service.

Prior employment: Just a note. Owner of
retail establishment (5 years) Front-
end manager of the Army and Air Force
exchange services. (8 years) purchasing
agent – safety supply distributor (3

High School - Eastern Wayne High School
Goldsboro N.C. graduate
Wayne Community College - business
Central Piedmont – Insurance
Insurance Institute of North Carolina –
agents license and have completed

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