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California--MOVING TO MODESTO, CA. AREA-17 YEARS EXPERIENCE
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Name: ARTHUR SMITH Reply to Ad Date Posted: 07/25/2004 |
| ART SMITH 7951 Etiwanda Avenue, #12201 Rancho Cucamonga, CA 91739 Home: (909) 463-3156 • Work: (909) 390-2200 • Cellular: (909) 225-2998 SUMMARY Service Advisor, with seventeen years experience in the automotive industry, including all aspects of Service Department operations. Strong mechanical ability. EXPERIENCE SUPERIOR PONTIAC GMC TRUCK Ontario, CA June 2002 - Present Service Advisor - Assist customers with all aspects of auto repair needs including customer pay and warranty repairs. ACCOMPLISHMENTS: Achieved personal sales of $65,000 - $85,000 monthly including customer pay and warranty repairs. Achieved CSI scores of GMC 3.50-4.00 (have reports for two years). PEP BOYS City of Industry, CA March 1998 - June 2002. Service Manager - Responsible for the profitability and day-to-day operations of the Service Department with sales of $40,000 - $70,000 per month. Hired, trained, supervised, and evaluated staff of up to 15 mechanics and service desk personnel; inspected completed work Prepared shop schedules; assigned work flow Resolved human resource issues and customer problems Prepared monthly business plan to ensure the Department met sales goals Ensured documentation was in compliance with Bureau of Automotive Repair standards ACCOMPLISHMENT: Service Department increased sales 40% over previous year (October 2000). WINSTON TIRES Pomona, CA 1994 - 1998. Store Manager - Responsible for the profitability and daily operations of the store. Hired, trained, and supervised staff of eight Prepared schedules; assigned work flow Developed store goals Balanced cash; prepared bank deposits ACCOMPLISHMENTS: Store achieved highest percent monthly increase of any store in the country. Received bonus every month. Assigned to troubleshoot “problem” store. ART SMITH Page Two EXPERIENCE - continued SUPER SHOPS Fresno, CA 1987 - 1994. Assistant Manager - Responsible for the daily operations in the sale of auto parts, wheels, and tires. Supervised staff of eleven; ensured high level of customer service Resolve customer and employee issues Balanced cash; prepared bank deposits EDUCATION/TRAINING GMC Certification-Service Advisor Training Pep Boys/Winston Tires/Super Stores Training: Management, Sales, Mechanical (Brakes, Front-End), Tire Specialist SPECIAL SKILLS Computer literate: proficient in Reynolds & Reynolds software. REFERENCES Furnished upon request. ART SMITH 7951 Etiwanda Avenue, #12201 Rancho Cucamonga, CA 91739 Home: (909) 463-3156 • Work: (909) 390-2200 • Cellular: (909) 225-2998 Dear Sir or Madam: The enclosed resume highlights my experience and accomplishments in the automotive industry over the past seventeen years. In my current position as Service Advisor for Superior Pontiac GMC Truck in Ontario, CA, I assist customers with all aspects of their auto repair needs, achieving personal sales of $65,000-$85,000 per month. In a previous position with Pep Boys, I was responsible for all aspects of the Service Department. Each of these position requires a high level of technical knowledge and the ability to develop a strong customer base. I will soon be relocating permanently to your area to be close to my family. You will find me to be a profit-oriented, effective leader, with strong problem solving skills. I have ability to communicate with a wide range of personalities. I would appreciate the opportunity to discuss my background in greater detail in a personal interview. Sincerely, Art Smith |
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