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Washington--Automotive Service Manager/Service Writer
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Name: Joseph Ashing Reply to Ad Date Posted: 04/25/2005 |
| I am seeking an opportunity to apply my fifteen plus years of service experience in the automotive industry with a progressive organization, which allows for upward mobility and higher monetary compensation. EXPERIENCE: 1/2005 - Present Good Neighbor - Napa Auto Care Center Renton, WA. Service Writer, Sales, Customer Service, Estimating. 10/2004 - 1/2005 Bucky's Muffler, Brakes & Radiator Auburn Service Manager, Customer Service, Service Writer, Estimating, Sales, Electrical and computerized diagnostics. 7/1997 - 10/2001 Dave's Valley Auto Clinic Auburn, WA Lead Tech. Diagnostic Technician, All facets of diagnostics and repair, Troubleshooting and Instruction of other technictions, Service writing, Answering phones, Customer service, Ramp truck operations. 8/1991 - 7/1997 Top Care Auto Repair Kent, WA Service manager, Hire, Develop, Supervise and Direct work force of 8 employees, Respond to customer inquires and insure timely resolution of customer issues, Review work force for compliance with company policies, Procedure and operating directives, Emergency technician, Insure delivery of outstanding customer service. 5/1986 - 8/1991 Joe's Mobile Auto Seattle/Tacoma, WA Owner-Operator, All diagnostic and repair, Ordering and acquiring parts, Taking payments for service, Invoicing, Quality control. EDUCATION: 8/2004 Clover Park Technical College US-WA-Lakewood Associate Degree Retail Business Marketing Management. Completed studies include: PowerPoint 2002, Supervision and Retail Management, College Keyboarding, Windows XP opperating systems, Publisher 2000, Microsoft Word 2002, Business Math, Business Law & E Commerce, Excell 2000, Customer Service, and A.B.C.'s of Relationship Selling, Speaking for Success and Internet for Business fundamentals. I was on the Clover park Technical College Presidents List for Achievement Fall, Winter, Spring & Summer Quarters, for achieving a G.P.A. of 4.0 I was a Student Teaching assistant and was responsible for training and supervising a team of 28 students who operate "Expressions" the college clothing store. We deal with P.O.S. cash register systems, credit card transactions, checks, inventory control, shipping/receiving, purchasing, store promotions/advertising, and customer relations. 2001 Green River Community College US-WA-Auburn Certification: Achieved an Engine Performance Specialist Certification. 2001 Achieved a Master Automobile Certification. 1994 1978 Edmonds Community College US-WA-Edmonds Achieved a G.E.D. REFERENCES: Available upon request ADDITIONAL INFORMATION: Preferred Worker Card |
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