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California--Automotive Assistant Service or Customer Relations Manager

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Name: Thomas Guernsey
Reply to Ad
Date Posted: 06/13/2005

THOMAS F. GUERNSEY

2701 Apricot Ct619-656-4956
Chula Vista, CA 91915E-Mail: guernz@sbcglobal.net619-209-9120

Objective: Management Position in Automotive Service or Customer Relations

Experience:
Jan 2005 – Present. Business Consulting
Assisting in the application process and setting up operating procedures

Jan 1999 – Dec 2004 Owner / Operator, Wienerschnitzel Franchise

Proven track record, always excelling in all goals and standards set by Franchiser.

Scheduling and organizing all aspects of business with responsibility of up to 60 employees; Development of management teams Payroll, accounts payables, budget management, P&L, facility maintenance, inventory and cash control.

Knowledgeable in implementing safety management; with CAL OSHA experience.

Maintaining high customer service standards; professionally handling customer concerns and ensuring employees were properly trained

Development and implementation of marketing plans as a five-year member of the Board of Directors of the San Diego Wienerschnitzel Stores Marketing Team.
Planning TV ads, Radio Spots, Events, shows, games; store level advertising; Zone level advertising; testing and introducing new products to the market.

Wienerschnitzel National Trainer
Performed new store opening for Franchisee
Meeting Franchiser standards prior, during and after store opening
Training operator/owners on procedures, ensuring quality and speed, meeting Franchiser standards

1996 – 1999Encinitas Ford

ASE Master Technician, Service technician, Ford Master Certified in engines, Smog Certified

1992 – 1996 Palm Spring Ford Lincoln Mercury

2 year Asset program
Smog Certified
Driveability Technician

EDUCATION:
GGI Wienerschnitzel Business & Owner Training Program
GGI sales and Micros computer systems trained
Ford Asset 2 year Program
Cuyamaca Community College A.S. Degree


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