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California--Automotive Assistant Service or Customer Relations Manager
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Name: Thomas Guernsey|
Reply to Ad
Date Posted: 06/13/2005
|THOMAS F. GUERNSEY|
2701 Apricot Ct619-656-4956
Chula Vista, CA 91915E-Mail: firstname.lastname@example.org
Objective: Management Position in Automotive Service or Customer Relations
Jan 2005 – Present. Business Consulting
Assisting in the application process and setting up operating procedures
Jan 1999 – Dec 2004 Owner / Operator, Wienerschnitzel Franchise
Proven track record, always excelling in all goals and standards set by Franchiser.
Scheduling and organizing all aspects of business with responsibility of up to 60 employees; Development of management teams Payroll, accounts payables, budget management, P&L, facility maintenance, inventory and cash control.
Knowledgeable in implementing safety management; with CAL OSHA experience.
Maintaining high customer service standards; professionally handling customer concerns and ensuring employees were properly trained
Development and implementation of marketing plans as a five-year member of the Board of Directors of the San Diego Wienerschnitzel Stores Marketing Team.
Planning TV ads, Radio Spots, Events, shows, games; store level advertising; Zone level advertising; testing and introducing new products to the market.
Wienerschnitzel National Trainer
Performed new store opening for Franchisee
Meeting Franchiser standards prior, during and after store opening
Training operator/owners on procedures, ensuring quality and speed, meeting Franchiser standards
1996 – 1999Encinitas Ford
ASE Master Technician, Service technician, Ford Master Certified in engines, Smog Certified
1992 – 1996 Palm Spring Ford Lincoln Mercury
2 year Asset program
GGI Wienerschnitzel Business & Owner Training Program
GGI sales and Micros computer systems trained
Ford Asset 2 year Program
Cuyamaca Community College A.S. Degree
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