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Wisconsin--Automotive Service Manager/Writer
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|SUMMARY OF QUALIFIATIONS |
Highly motivated professional with exceptional interpersonal and communication skills. Knowledgeable sales professional with extensive background in the following broad-based competencies:
•Promote services, secure and develop key accounts to maximize company profit.
•Excellent qualifications in strategic planning with comprehensive knowledge of management, organizational development, team building and project execution.
Target Corporation, Kenosha, WI
Assets Protection/Loss Prevention
Supervise and administer Target’s vital Assets Protection program, upholding the reliability of the store’s security measures at every step. In addition, build and develop the store’s Assets Protection team to ensure these programs are carried out accurately and consistently.
•Maintain team member awareness of stock shortage programs
•Foster a high level of internal theft awareness among Store team members
•Understand and utilize all Assets Protection tools provided by the company
•Following through on all mandated safety programs to reduce losses, create a positive shopping experience for our guests and a safe work environment for our team
Fair Oaks Nissan/Lake Side Ford, Waukegan, IL
Assistant Service Manager/Writer
Master certified in Ford and Nissan dealerships. Receive and monitor maintenance work performed on Ford/Nissan vehicles, equipment, and special projects; receive and resolve complaints regarding equipment maintenance; enter and retrieve data from the ADP computer system and Reynolds-Reynolds computer system; maintain a variety of records and prepare reports; diagnose mechanical problems in vehicles and equipment needing repair and service; advise supervisors of equipment, materials and staffing needs; schedule work with and communicate work status to customers and vendors; read, comprehend and make equipment and repair operations decisions or recommendations based on reports and codes such as work order codes; assist with inventory control and obtaining necessary authorized materials; and develop and maintain safe working methods, techniques, and procedures. Operate equipment and perform the most difficult and complex maintenance tasks when necessary; and perform related duties as assigned.
Hawk Lincoln Mercury, Oak Lawn, IL
Assistant Service Manager
Contribute to the success of teamwork and customer service. Maintain a conducive working environment. Oversee customer relations operations and the processing of service orders. Outstanding organizational and management skills to manage several key aspects of the business, including sales, operations and product installations. Cultivate relationships with clients and management to generate new business and ensure complete customer satisfaction. Capitalized on the strengths of each employee in order to maximize productivity and improve product sales.
Sunbeam Oster, Hattiesburg, MS
Assembly Line Administrator
Contributed to inventory assessment while inspecting various Sunbeam Oster products. Able to maintain a working knowledge of technology and technological concepts of the control systems industry and/or of manufacturing systems. The ability to clearly articulate benefits as they relate to a customers need.
Petro Automotive Group Dealership/J. Martin Autoplex, Hattiesburg, MS
Advised clients on recommended work for various automobiles (i.e. Volkswagen and Mazda). Experience in developing strategic business plans, account sales plans, new business development campaigns, and the personal ability to implement the tactical elements of those plans on a daily basis.
Pearl River Junior College, Popularville, MS
Hattiesburg High School, Hattiesburg, MS
Fenger High School, Chicago, IL
Thorough knowledge of MS Word, MS Works, MS Excel, MS PowerPoint, Windows 95-98, ADP Computer System and Reynolds-Reynolds Computer System.
REFERENCES AVAILABLE UPON REQUEST
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