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Michigan--Motivated with Leadership
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Name: Richard J Chambless|
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Date Posted: 01/22/2003
4431 Bridgeman Trail • Swartz Creek, Michigan 48473 • (810) 655-3543
To provide leadership, structure, and excellence within the operation of a first class automobile dealership.
SERVICE DIRECTOR2002 - PRESENT
Grand Ledge FordGrand Ledge, Michigan
Responsible for overseeing all aspects of the Service Department with heavy concentration on Blue Oval certification. Preparing monthly sales and expense forecasts consistent with dealership goals, training and motivating service staff to maintain Blue Oval. Very active in all phases of new dealership construction completed in November 2002.
SERVICE DIRECTOR1998 - 2002
Joseph ChevroletMillington, Michigan
Responsible for overseeing all aspects of the Service Department with heavy concentration on customer satisfaction index. Managed the improvement of service CSI by taking the dealership to #1 out of 22 dealerships in the market area. Preparing monthly sales and expense forecasts consistent with dealership goals, training and motivating service staff to maintain CSI. Increased customer pay labor sales over 50% within 24 months. Very active in all phases of new dealership construction completed in 1999.
SERVICE advisor1993 - 1998
Joseph PontiacFenton, Michigan
Responsibilities included greeting customers, setting service appointment, writing service repair orders, and finalizing invoices. Led service advisor team in customer pay labor sales and Customer Satisfaction Index scores. Voted “Employee of the Month” three times. Captain of “Continuous Improvement Training” team.
Lindenwood University1991 - 1993
Business Management/Management studiesMissouri
Francis Howell North HighDiploma 1991
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