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Washington--General Manager/General Sales Manager/Sales Manager/Used Car Manager
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|Strategic Sales Planning-Market Expansion-Relationship Management|
Dynamic sales management strategist with a 25+ year record of achievement and demonstrated success driving huge sales growth, providing award-winning sales leadership in a highly competitive market. Adept at driving growth of company revenues and improving sales-team performance. Exceptional mentor and coach. Tenacious in building new business, securing customer loyalty, and forging strong relationships with dealership, management, employees, customers, and external business partners.
Core competencies include:
Strategic Market Positioning
Finance, Insurance Operations New/Used Inventory Control
Solution Selling Strategies
Market Growth/Development Organizational Leadership
Sales Manager, Beaverton Chrysler, 2005
Managed car sales and business development functions,key account management, customer relationship development, and contract negotiations.
Possess long-term car industry experience contributing to a full-spectrum knowledge of sales from creation through closing, including processing and placing a loan, and desking and structuring deals.
History of providing cross-functional team training, coaching and mentoring employees to perform at their highest levels.
Managed the dealership’s program to increase sales, improve productivity, reduce costs and enhance customer relations.
Secured a higher penetration for finance products, including warranties, credit life, disability, and finance interest rates.
Instrumental in complete turnaround of under-performing sales team; set higher expectations and instituted individual team-member accountability.
Achieved a 30% growth in sales of both new and used vehicles.
Consistently developed strong, sustainable relationships with large lenders.
General Sales Manager, Gresham Ford 2002 - 2005
Seasoned management dealership professional with experience hiring, managing, and directing the performance of a 40-person team including sales, fleet, internet sales, and finance.
Increased gross sales profit by over 47.5% in 2004.
Increased the dealership Recommend Dealer score to 94%, correlating to higher sales.
Achieved 100% Certification of sales department staff through retention stability.
Managed the personnel, service, and rental offices.
Maintained wholesaling for the store.
Broadened customer diversity profile by increasing sales to markets totaling 35% of the monthly volume
Developed and coordinated advertising and marketing promotions. Created and implemented sales process to improve sales profit and customer satisfaction.
Reduced and maintained Days in Inventory for used to less than 30 days and new cars to 93 days.
Established and implemented policies and procedures to reflect ethical business practices to boost sales and service excellence. Trained and mentored sales staff.
Created a calm, friendly environment on the sales floor, both within sales rank and with customers.
Negotiated new car wholesale purchases from factory; managed used car acquisition processes, and purchased used cars at factory and general auctions.
Monitored inventory and negotiated trades as needed.
Communicated regularly with dealer ownership and factory representatives.
SALES MANAGER, Suburban Ford,
1988 - 2002
Managed and trained sales employees, directed all finance operations, and maintained daily new and pre-owned car operations, including reconditioning, marketing, and wholesale.
Hired as a salesman and attained Master Certification in production the first year by selling over 200 units and maintaining great CSI. Over the next six years, reached volumes of up to 276 units in a single year.
Served as Finance Manager for two years, doubling finance averages to $80,000 and above.
Promoted to Sales Manager and boosted sales from 100 units a month to a minimum of 140 and often well above.
Managed, trained, and stabilized sales force that averaged 3- to 4-year tenure, with a 100% certification.
Earned Ford Motor Company’s highest awards including President’s and Chairman’s Awards for Excellent Customer Satisfaction.
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