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Pennsylvania--Service Advisor

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Name: Nicole Martyniv
Reply to Ad
Date Posted: 02/04/2003

Nicole Martyniv
62 Franklin Ave.
Tunkhannock, PA 18657
(570) 836-4651

OBJECTIVE: Looking for an opportunity as a Service Advisor.


Computer Skills:

Knowledge of Windows ’95, Windows 3.1, MS DOS, and basic computer programming
Generated and mail merged database reports
Knowledge of Microsoft Office, Word Perfect, Lotus123, Freelance, Microsoft Works, Word, and other applications

Customer Service:

Provided Representatives the highest possible service and respect when calling with concerns on their laptops
Able to defuse high stress situations with the Representatives
Effectively resolved up to 50 customer concerns daily
Supervised up to 13 Automotive Technicians to ensure superior Customer Service


Created system and flow to effectively answer customer concerns
Asked detailed questions to take proper procedures and fix the problem as quickly as possible
Initiated problem solving strategies with other departments to resolve customer concerns
Worked in the Field to update Representatives information on laptops and resolve their problems

Written Communications:

Create high quality Off-line Reports for BMS, with updates on the problems Representatives have with the ETM system
Created daily log system that included: initial building diagrams, actual construction site progress, evaluation of completed projects
Monitored and maintained reports for asbestos contractors using legal code regulations
Tracked health and safety regulations of construction sites that involved OSHA, EPA, DEP
Rewrote the test for the Help Desk Analysts


1991-1992 Automotive Technology Certification-Lincoln Technical Institute, Union, NJ
1990 Asbestos Sampling Certification-Advanced Analytical Laboratories, Hazleton, PA
Major: Computer Programmer-Allentown Business School, Allentown, PA


1999-Present Owner/Operator--AJ Newell Recycling, Stroudsburg, PA
2001 Temporary Union Laborer--Associated, Trenton NJ
2000-2001 Temporary Sales-AT&T Wireless, Viewmont Mall, Scranton, PA
1996-1999 Service Writer-Pocono Mountain Tire, Mount Pocono, PA

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