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2338 Colonial Springs Ln.
Cellular 970-618-9725Spring, Tx. 77386
Fixed Operations Manager
§Fixed Operations Management Professional offering 23 years of successful Automotive Dealership service experience
§Solid business background with extensive knowledge of automotive technology, service sales and marketing, warranty administration, customer, employee, and manufacturer relations .
§Able to motivate employees to outperform by setting aggressive objectives while effectively monitoring productivity and efficiency
§Proven ability to maximize net profits through effective marketing, production, and expense control strategies
§Extensive knowledge of ADP and Reynolds and Reynolds computer systems
Service Manager2002 to Present
Red Mountain Subaru/NissanGlenwood Springs, Colorado
Responsible for all day to day operations of a Subaru/Nissan Service Department.
Duties include recruiting and training employees, implementing marketing strategies, customer and employee relations, manufacturer relations, Warranty administration, development and implementation of a profitable business plan, facility and equipment maintenance.
§Created a stable environment reducing employee turn-over to a minimum in a dealership where high employee turn-over was a major problem.
§Implemented new pricing and service menu systems increasing service and parts sales by 200%.
§Implemented an effective advertising campaign increasing Nissan service traffic by 300%.
§Created new performance based pay plans for all productive service personnel to increase production and encourage employee satisfaction.
§Increased technical and administrative training to meet all manufacture requirements.
§Achieved Nissan Full Line Service Manager Certifications.
§Achieved Subaru Stellar Performer status.
§Formulated a business plan which when followed insures an impressive net profit for the dealer.
Service Manager2000 to 2002
Steamboat Motors/Ford/Dodge/JeepSteamboat Springs, Colorado
Responsible for all aspects of day to day operations in a busy Ford/Dodge and Jeep service department.
Duties included recruiting and training employees, implementing marketing strategies, customer and employee relations, manufacturer relations, warranty administration.
§Recruited and trained a staff of Qualified Automotive Service Professionals
§Increased productivity and gross profit retention by 150%
§Accelerated training and process implementation to achieve Both Chrysler 5 Star and Ford Blue Oval Status within 18 months
§Achieved Chrysler Gold Service Manager certification
§Achieved Ford Master Service Manager Certification
Assistant Service Manager1995 to 2000
Fowler Toyota/JeepNorman, Oklahoma
Responsible for scheduling, and administrating service and repair business for a busy and profitable Toyota and Jeep dealer.
§Maintained above average Service sales percentages while achieving very high CSI Scores
§Learned customer and employee skills which prepared me for the position of Service Manager
§Attended many factory sponsored classes and seminars related to selling and customer relations
§Achieved SSI Service Advisor certification
Service Technician/Lateral Support Group Leader1986 to 1995
Bob Howard Auto GroupEdmond, Oklahoma
Performed Mechanical and Preventative Maintenance services on Chrysler, Jeep, and GM vehicles.
§Lateral support group leader in one of two groups in a 16 technician shop
§Learned valuable leadership skills while improving my technical skills
Service Technician1982 to 1986
Champion Motors/Jeep EagleEdmond, Oklahoma
Performed mechanical and preventative maintenance service on AMC and Jeep vehicles.
§Attended every factory sponsored training class available to me
§Excelled quickly to become qualified to repair all areas of Jeep vehicles within three years
§Achieved Master Automobile Technician Certification From The Institute of Automobile Service Excellence
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