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Name: Harry Lapidakis|
Reply to Ad
Date Posted: 08/19/2007
|Capital Chevrolet:Juneau Alaska|
Fixed Operations Manager
As a Fixed Operations Manager I oversee all of the day to day operations of the parts and service departments.
I am proficient in training, hiring and termination along with advertising, marketing, payroll, pay plans and sales. I have extensive experience with all of the windows programs, i.e.) excel, publisher, Word and power point. I have an excellent understanding of all of the Microsoft operating systems from new installation to network support along with administrator expertise.
Within 4 months we took customer satisfaction from almost dead last to within the top 5% of the group. Parts & Service sales had increased more than expected and departments were starting to show a Profit (1st time in 13 years).
Wadsworth Ford Sales, Inc.
The numbers at this store after a few short years are something that I am very proud of. When I left the Repair Shop Labor Sales were up 39.6%, overall Customer Service Satisfaction was up 22.6% and we were in the top 10% in our group. The Blue Oval year to date Voc was 13+ points over our actual Blue Oval target.
Due to our continuing top 10% rating in the years 2003 and 2004 we were able to Blue Oval re-certify without going through the entire certification qualifying process again. Only two years ago this Service Department was last in the Zone in almost every category. In 2003 the entire store continually maintained a CSI group level which ranked in the top 10% category.
Mullinax Ford East
East Lake Ohio
This store had never achieved the Blue Oval Status and it was imperative that they did so that year or they would lose $1,000,000 in Blue Oval Retro Money from Ford. Within the time I was employed at Mullinax East the Parts and Service team along with the Sales Department earned the Blue Oval objective numbers needed to qualify for certification. The 50+ service employees were so proud of their achievement that this actually pulled the entire team together and our sales increased even more. I set up and managed a Lateral Support Group with 6 team leaders. The Adcon Lateral Support Group 6 day training class that I took in the year 2000 gave me the training and tools I needed to accomplish the change smoothly without any problems what so ever. The Service Department attained and surpassed the forecasted numbers month after month. The Service Department was doing so well that the Corporate Office approved an expansion project that would double the size of both the Parts and Service Departments.
Specialized Training and additional dealership history:
Master Service Manager, Ford Motor Company, 2004
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