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Florida--Service Manager Seeking A Home

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Name: James McCluskey
Reply to Ad
Date Posted: 02/20/2003

JAMES DeWITT McCLUSKEY
4128 N.W. 19th Terrace
Gainesville, Fl. 32605
Home (352)692-3986
Cell (352)219-9558


OBJECETIVE: To acquire a position in the automotive service industry that offers me challenges,
security, and advancement opportunities.

EMPLOYMENT HISTORY:

01/28/02 – 12/13/02
ATcon (Applied Transportation Concepts)
Consultant: Developed and maintained positive client relations with Dealer Principle’s and or General Managers. Performed service department evaluations. Implemented customer satisfaction and net profit improvement processes. Performed Service Management and Service Advisor training, conducted Ford On The Lane Service Advisor certification training.

01/29/01 – 01/15/02
Courtesy Chevrolet, Orlando, Fl. (407)857-5700
Service Consultant: Developed and maintained positive customer relations. Consulted customers on
maintenance and repair needs. Exceeded zone and national CSI rating. Maintained above average
net sales on a monthly basis.

10/12/98 – 01/26/01
Direct Imports/Acura, Gainesville, Fl. (352)376-4551
Service Manager, Acura: Maintained marketing tools for Service Department,
established and maintained efficiency and profit of Service Department. Exceeded zone and
national CSI rating. Promoted to manager, store sold.

1992 -1998
Wade Raulerson Pontiac, GMC, and Isuzu. Gainesville, Fl. (352) 372-2581
Service Consultant: Developed and maintained positive customer relations. Consulted customers on
maintenance and repair needs. Exceeded zone and national CSI rating. Maintained above average
net sales on a monthly basis.

1989 – 1992
Star Toyota. Gainesville, Fl.
New and Used Automobile Sales: Demonstrated features of new and used vehicles. Negotiated
selling price and trade-in value. Performed an active delivery, and maintained a customer follow-up
system.

1985 – 1989
United States Army
Radio/Telephone Communications Specialist
Established and maintained secure and non-secure radio/telephone communications.

EDUCATION:
1983: Northbrooke Sr. High School. Houston, Tx.

Continued education certificates and awards available upon request.


QUALIFICATIONS:

Extensive training and experience in warranty and standard policy and procedures with multiple
Automobile manufacturers, Pontiac, GMC, Isuzu, Porsche, Volkswagen, Acura/Honda, and
Chevrolet.

**Personal and professional references available upon request.


James D. McCluskey
4128 NW 19th Terrace
Gainesville, Fl. 32605
(352)692-3986 Home
(352)219-9558 Cell
g8rfn@aol.com


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