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Date Posted: 11/14/2008

Mike Sharble
1052 Hurstview St.
Duarte, CA 91010

Objective: Service Operations Management

Experience: Over 24 years of automotive experience including Service
Manager, Assistant Service Manager, Shop Foreman, Service Advisor/
Consultant, Dispatcher, Booker/Flagger, building and equipment maintenance.
Certified Mercedes Benz and Toyota Technician.
I managed a super group team at Beverly Hills Mercedes Benz that ran 2 shifts
from 7am to 2am with 3 advisors, an expeditor, 2 team leaders and 2 teams of
techs. I believe in leading by example and earning the respect of co-workers. I
am high in organizational skills and hold very positive and motivational meetings.
I have developed proven processes from the service appointment to the follow up
phone call.

Training: Service Management seminars through both Mercedes Benz and Honda. ATCON
Management courses 1) Employment Process from Hiring to Hiring 2) Advanced
Service Marketing 3) Fundamentals of Traditional Service Departments, Advanced
Service Concept Workshops, Owner Communication seminars, Pacific Institute
Training on personality types, Mercedes Benz and Toyota technical training, I have
worked all types of team concepts: 1 man. 2 man, 3 man, super groups to high
volume centralized dispatch systems.
Training completed with American Honda
100% Self Study
100% Classroom
100% Overall

Highlights: Received the Mercedes Benz Service Advisor of the year award in 1995 and
1996 at Beverly Hills Mercedes Benz .Assistant Service Manager at Rusnak
Mercedes Benz of Arcadia. Held the highest CSI at Calstar Mercedes Benz of
Glendale for ten straight months.

Employment History

Employer Positions Held Dates

Buena Park Honda Service Manager 10-06 to present
6411 Beach Blvd.
Buena Park, CA.90621
Joe Kipp (928)679-3288

Calstar Motors. Assistant Service Manager 02/05 to 09/06
700 S. Brand Blvd.
Glendale, CA.91204
(818)246-1800 Glen Matsuda

Mercedes Benz of Arcadia Assistant Service Manager 07/03 to 02/05
55 West Huntington Dr.
Arcadia,CA 91007
(800) 915-3213. Joe Kipp

Beverly Hills Mercedes Benz Asst. Service Manager 10/94 to 06/03
9250 Beverly Blvd. Service Consultant
Beverly Hills, CA 90210 (held 96% SES score)
(310) 659-2890

Toyota of Cerritos Service Advisor 11/88 to 08/94
18700 Studebaker Rd. Service Drive Manager
Cerritos, CA. 90703 Assistant Manager
(562) 860-6561

Longo Toyota Toyota Techician 04/84 to 11/88
xxxxValley Blvd. Service Dispatcher
El Monte, CA 92715 Service Advisor

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