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Name: Edward Sampson Reply to Ad Date Posted: 02/05/2009 |
ED SAMPSON 901 reverdy lane matthews, NC 28105 704.770.7614 Guyverblue@hotmail.COM objective To acquire a position with an opportunity for personal growth within a people-oriented organization where advancement is based upon skill and contributions. SKILLS, ABILITIES & STRENGTHS Reputation as a dependable and accountable employee. Skilled in problem solving and troubleshooting. Skilled in negotiation, able to resolve differences. Persuasive, persistent and resolute. Recognized for high ethical standards in all work performed. Fast learner; quickly incorporate and implement new procedures. Able to think independently. Recognized for powerful communication skills, ability to handle high-pressure situations in a professional and effective manner. Proficient computer skills. Adept at developing credibility and confidence with the public. Demostrated diplomacy and forbearance in dealing with customers. Demonstrated ability to analyze, evaluate, and incorporate changes. Can evaluate and measure biased criteria. Personable but firm professional with a strong sense of commitment towards success. Organization Professionalism Communication Confidentiality Accuracy Dedication EDUCATION and credentials NASCAR TECHNICAL INSTITUTE November 2006 Diploma, Automotive Theory & Repair Mooresville, NC GPA: 3.88, Diploma in Automotive/FACT Technology Training included 1710 hours in the following subjects: Automotive Engines and Repair Fuel and Ignition Systems Driveability and Emissions Automotive Power Transmissions Brakes Climate Control Automatic Transmissions Electronic Fundamentals Electronic Technology Electronic Diagnostics Professional Applications Advanced Diagnostic Systems Automotive Undercar Professional Service Writing Ford Systems 1 Ford Systems 2 Ford Systems 3 Ford Systems 4 Ford Systems 5 ED SAMPSON 704.770.7614 Guyverblue@hotmail.com Page 2 WORK EXPERIENCE CUSTOMER SERVICE MANAGER/COMMERCIAL SALES 2002 - 2006 AutoZone Charlotte, NC ● Provided superior customer service and work quality in an extremely fast paced environment while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communication skills and possess the ability to exhibit exemplary standards at any level. Maintained an orderly store appearance. Accurately handled cash and deposits. Resolved customer issues and ensured satisfaction. Trained new employees in policy and procedures. Highly experienced in merchandising, customer service/relations, and retail sales management. SERVICE ADVISOR ASSISTANT April 2007 - August 2007 Young Ford Charlotte, NC ● Developed good rapport with clients. Ensured the highest level of customer service and satisfaction. TECHNICIAN August 2007 - October 2007 Commercial Service Center Charlotte, NC ● Coordinated labor and equipment resources ensuring all jobs were completed accurately, efficiently and in a quality manner. Maintained repaired foreign and domestic automobiles under the direction of shop supervisor. Performed routine maintenance of foreign and domestic automobiles. TECHNICIAN January 2008 - April 2008 Saturn of Charlotte Charlotte, NC ● Performed basic maintenance on automobiles. Maintained a clean work area. Completed work in a timely manner. REFERENCES Personal and professional references available upon request. |
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