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New Hampshire--fixed ops/service manager

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Name: Robert Pedersen
Reply to Ad
Date Posted: 05/11/2009

Robert H Pedersen
32 Lilac Lane
Sandown, NH 03873
(603)5665102 Cell (preferred contact#)
(603)8874891 Home
Objective: Fixed Operations/Service Manager. Seeking a company that wants to maximize their customer base, achieve its highest potential, and satisfy their customers and employees. Strengths include training and coaching skills, ability to motivate through positive motivation, and effective advertising and marketing skills.
Executive Summary: Fixed Operations Manager/Service Manager/Body Shop Manager with extensive company operations knowledge including human relations, safety, effective advertising and marketing that works.
Employment History:
Toyota of Nashua, Fixed Operations Manager 1983-2006: Supervised over 72 personnel for a 3-building operation. Other recognitions and responsibilities noted in Accomplishments.
Danske Ventures,LLC, Operator/Co Owner 2006-Current: Instituted ground up installation of company. Currently acting as a consultant.
Nissan/Hyundai/Import Dealership, Service Manager 2009:

Accomplishments: Employed with Toyota of Nashua for over 20 years. Positions held include Body Shop Manager, Service Manager, and Fixed Operations Manager. Proven accomplishments include yearly double-digit sales increase in lieu of economic factors. Responsible for over 72 service personnel. Service retention was in the top 7% in the nation. Service Absorption was met by set dealer preset values.

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Customer satisfaction measurements from Toyota qualified the dealer for Service Excellence Award 20 of 22 years. College educated Veteran who started as a technician. Leader by example and manager by objective.
Licensed auto appraiser (#08884), as well as OSHA, First Aide, CPR, and Hazmat Certified. Toyota Master Service Manager re-certified, Nissan and Hyundai Certified Service Manager. I feel my greatest strengths are my training and coaching skills, my ability to motivate through positive motivation, and effective advertising and marketing skills.
Available upon request

Robert H. Pedersen
32 Lilac Lane
Sandown, NH 03873

Wilfred Piekarski Toyota of Nashua /Owner (603)8880445
Arthur Lopes Toyota of Nashua/Comptroller(603)8915952
Paul Harper M.D. Danske Ventures Owner/CEO (603)4341591
Mike Karrat Hyundai Motor Corp/DPSM (609)9470227
Ryan Lemerich Nissan Motor Corp/DPSM (908)8727697

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