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Missouri--Body Shop Manager
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|Collision Shop Manager- Automotive|
An accomplished results-oriented professional with proven track record of success in establishing and further developing automotive collision centers in dealership and independent environments. Recognized as a leader of excellence in increasing employee retention and customer satisfaction; combined with a Keen ability to reduce expenses and increase sales, effectively increasing the bottom line.
Extensive experience in securing insurance relations by effectively establishing long term vision and objectives through key indicators and continued process improvement.
Self starter with high-energy, hands on coaching coaching style leadership
Areas of Expertise
Business Growth & Development / Team optimizing / Marketing / Employee Retention / Planning & Development Process Improvements / Cycle Time Reduction / Establishing Goals & Vision for Staff /
Developing Training Customer Service Standards / Human Resource Management
Operations & Performance Measurements /
Profit & Loss Statements
Awards and Achievements
Developed and Manufactured protective coatings for the Automotive Industry.
Became trainer for BMW & Mercedes-Benz Service Departments in 2001
Mark of Excellence from General Motors 2005
Education and Training
Washington University / Bachelors Degree in Business Management / Chemistry
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