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Name: MICHAEL DURHAM
Reply to Ad
Date Posted: 03/19/2003

Michael E. Durham
P. O. Box 178
Whitney, TX 76692
254-694-4589


•Lincoln Premier Experience And Mercury Advantage master certfied Service Manager
•Ford Lincoln Mercury Certified Warranty Administrator
•Daimler Chrysler Gold Certified Service Manager
•Daimler Chrysler Certified Warranty Administrator
•Multiple Ford Lincoln Mercury FMT Certifications
•Reynolds and Reynolds Certified


ExperienceMarstaller Lincoln Jeep, Waco, Texas

1/96 to 4/02Service Manager

Responsible for service department, budgeting, scheduling, customer satisfaction, advertising, factory warranty claims control, service sales and employee supervision. Supervise 16 employees.

6/95 to 1/96Conway Express, Waco, Texas

Dock Supervisor, route delivery and commercial truck operator.


5/93 to 5/95Bowen Supply, Hillsboro, Texas

Quality Manager, Shipping/Receiving and Warehouse Manager. Supervise 4 employees.

1/91 to 5/93Reinforced Earth, Waco, Texas

Commercial Truck Operator. Responsible for timely delivery of highway construction material.

1/90 to 1/91Western American Concrete, Waco, Texas

Traffic Manager, Load Designer and Commercial Truck Operator

6/85 to 7/89Durham Auto Service, Whitney, Texas

Automotive service. Complete minor and major repairs to automobiles and light trucks, some heavy trucks and equipment. Bookkeeping, advertising, supervising employees, customer relations, parts and equipment purchasing.

ProfessionalLeadership for Dealership Manager
TrainingService Operation
Customer Expectation/Customer Handling
Advanced Warranty Workshop
Warranty Claim Preparation

EducationBryan Adams High School, Dallas, Texas

ReferencesDONDI WILLIAMS FORD MOTOR CO. STEVE FARMER FORD MOTOR CO.
Dwill161@ford.com sfarmer@ford.com
281-897-1729

References cont.


LEN MARTIN BODY SHOP MNGR. Steve Karlick
MARSTALLER MOTORS 254-826-4168
254-756-5511

BOBBY DEVORSKY
BIRD KULTGEN FORD
254-666-2473


ROSALYN TATUM FORD MOTOR CO.
Rlynch@ford.com
1-972-417-6247

CHERYL DIGIANDOMENICO
DIAMLER CHRYSLER CORP.
1-972-418-4727

DAN DUMONT
1-254-729-2979

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