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New Jersey--Financial Services Specialist

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Name: Maria Moreno
Reply to Ad
Date Posted: 04/02/2003

Over 21 years of diverse experience in financial services related to the Auto Industry. Stellar customer service skills with the ability to communicate with customers with tact and diplomacy. Superior organizational skills, excellent communication skills with the ability to effectively present information to top management. Commitment to customer and dealer satisfaction demonstrated at all times inquiries handled professionally and courteously to achieve a high level of customer satisfaction.

Fluently speak and write Spanish

Technical Environments:
Microsoft Windows, Access, Excel, Word. Superior Data Entry and Clerical Skills

Work experience:
March 1982 to present General Motors Acceptance Corporation
Credit Administrator:Prepare lease and retail repossession letter, following state specific legal requirements.Process and administer the discharge of bankruptcy accounts.Prepare reports detailing retail and lease delinquency. Maintained section assignments containg over 54,000 accounts outstanding.Collection calls accounts ranging from 30 to 90 days due. Specializing in contacts with customers.Notarized all legal papers for General Motors Acceptance Corporation.
Leasing Customer Representative
Quote DLP buyouts and handled upon receipt from customers; Inter-branch assignments; Department of Motor Vehicle registration and titling; Made sure summons received on leased vehicles were forwarded to proper municipality.Insurance and RegistrationsInvestigate and verify proper insurance coverage on non compliant lease vehicles. Handled lease vehicles renewal registrations for 20,000 + accounts, monthly. Supervised two employees while completing this assignment.
Dealer Service Specialist
Review lease and retail contracts for completeness and mathematical accuracy.Complete verification of insuranceEstimated dealer cost and average wholesale value. Established receivables in computer database. Accurately complies and maintains all dealer reports and records for the Sales Purchase Branch.Accurately and completely key enters applications upon receipt, completes investigation of credit applications. Dealer notification for approvals.

June 1978 to March 1982 Mohawk Savings and LoanMortgages and InsuranceResponsible for the review and verification of mortgages applications and respective insurance policies.

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